Privacy Policy

Last Updated: April 28, 2026

Introduction

Fresh Pro Accounting Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or service inquiry forms
• Subscribe to our newsletter or communications
• Engage our accounting services
• Communicate with us via email or other channels

This information may include your name, email address, company name, phone number, and any other information you choose to provide.

Financial Information

When you engage our services, we may collect financial information necessary to provide accounting services, including tax returns, financial statements, bank records, and other business documents.

Automatic Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our accounting services
• Respond to your inquiries and communicate with you
• Send you service-related information and updates
• Comply with legal and regulatory requirements
• Detect and prevent fraud or security issues
• Analyze website usage and improve user experience

Legal Basis for Processing (Canadian Privacy Law)

Under Canadian privacy law (PIPEDA), we process your personal information based on:

• Your consent when you provide information voluntarily
• Contractual necessity to fulfill our accounting services
• Legal obligations under tax and financial regulations
• Legitimate business interests in maintaining client relationships

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., cloud storage, accounting software providers)
• Legal Requirements: When required by law, court order, or government regulation
• Professional Obligations: With regulatory bodies such as CPA Canada or the Canada Revenue Agency when legally required
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Professional liability insurance coverage

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For accounting records, we typically retain information for seven years in accordance with CRA requirements.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Canada. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Fresh Pro Accounting Group
1845 Granville Street, Suite 420
Vancouver, BC V6Z 1N3
Email: [email protected]